Something isn’t working the way it should.

Maybe your training exists but isn’t landing — completion rates are low, learners aren’t transferring skills to the workplace, or satisfaction scores don’t reflect the investment you’ve made. Maybe your platform is limiting you — too expensive, too rigid, or too difficult for your team to maintain. Maybe you have content that’s performing well in one format and you know it could reach more people in other modes, on other platforms, but you’re not sure how to get there. Or maybe you’re earlier in the process — you know you need a learning or performance support system, but you’re not sure what to build, what to buy, or where to start.

These are all problems I solve.

What I bring to diagnostic and strategic work

I’m a consultant who also builds and leads. That combination matters because it means my recommendations are grounded in implementation reality — I know what things actually cost, how long they take, what breaks under pressure, and where the highest-leverage improvements tend to hide. I’m not going to hand you a strategy deck full of recommendations that sound elegant but can’t survive contact with your actual systems, team, and budget.

My approach starts with listening and structured assessment. I look at your current state — systems, content, workflows, learner journeys, data — and map it against your goals. I identify the gaps, the friction points, and the opportunities. Then I give you a clear, prioritized path forward: what to fix first, what to invest in, what to stop doing, and what the realistic outcomes look like.

What “Solve it” looks like in practice

• Learning system assessment — I conduct structured evaluations of existing LMS platforms, course catalogues, and delivery systems, assessing them against accessibility standards, UX best practices, learner engagement metrics, and your strategic objectives. You get a clear picture of where you are, where the problems lie, and what to do about them. A current engagement involves assessing a newly launched professional development course on its delivery platform — evaluating accessibility, user experience, learner journey, and identifying opportunities to repurpose and expand the content across new platforms and delivery modes.
• Platform strategy and selection — If you’re choosing a new platform, migrating from an existing one, or wondering whether what you have can be made to work better, I bring hands-on experience across multiple LMS and delivery platforms. My recommendations are based on your actual requirements, not vendor relationships.
• Content repurposing and expansion — You’ve invested in content that works. I help you identify how to extend its reach — adapting courses for new platforms, new audiences, new delivery modes, or new markets — without starting from scratch. For an award-winning leadership development organization, I assessed their existing in-person programmes and designed the strategy for extending them into online delivery, identifying which elements would translate directly, which needed rethinking, and how the online and in-person experiences could reinforce each other.
• Learning strategy and programme design — For organizations building or rethinking their learning function, I provide strategic consulting on programme architecture, technology choices, learner journey design, and measurement frameworks. I help you connect learning investments to business outcomes and build systems that can evolve as your needs change. For a consortium of grant-funded non-profit organizations, I identified a shared challenge — none could individually sustain the web and systems lifecycle support they needed — and designed an innovative cooperative support model that solved the problem collectively.
• AI readiness and integration — I help organizations assess where AI-driven tools — tutors, chatbots, knowledge retrieval systems, workflow automation — can genuinely improve their learning and performance support, and where they’re not yet worth the investment. I’m currently collaborating on the development of a course designed to help workgroups integrate AI agents into their workflows in ways that genuinely enhance how teams work, rather than simply automating existing practice. Practical, evidence-informed guidance — not hype.
• Institutional assessment and cost reduction — Sometimes the problem isn’t the learning itself but the systems around it. For a university college, I assessed their student information systems and identified that an open-source CRM could replace their existing commercial system at a saving of $40,000 per year — then implemented the replacement. Not every consulting engagement needs to be about content; sometimes the “snick” is operational.

Tools & standards

Assessment frameworks: UX heuristic evaluation, accessibility audits (WCAG 2.1 AA), UDL alignment review, learning analytics (xAPI/LRS) · Platforms evaluated: LearnDash, Moodle, Talent LMS, Thinkific, Docebo, Saba, and others · Strategic tools: Needs analysis, Action Mapping, 6Ds, programme evaluation methodologies · AI: RAG-based systems, GPT integrations, AI workflow assessment